Terms & Conditions

We value our customers and their security, which is why we do not store credit card details and nor do we share customer details with any third parties, other than those required to fulfil customer orders.

If you buy from us, or if you sign up to our email newsletter, we may from time to time send you emails containing news and / or special offers. If you do not wish to hear from us any more, you may unsubscribe at any time.

Delivery Policy

Delivery is free for all orders over £75 and we make a charge of £10 below this threshold. Deliveries are made by APC Couriers. We offer an overnight delivery service for all orders placed before 12:00 noon, although deliveries may take slightly longer during busy periods.

Please note that the above delivery information relates to orders for delivery to UK mainland only and excludes Northern Ireland, Isle of Wight, The Scilly Isles and Channel Isles. We are happy to arrange delivery to overseas and non-UK mainland addresses, however the delivery cost will be considerably more than the price shown above. Please contact us for a quotation.

All wine must be signed for on delivery by an adult aged 18 years or over. If the company’s delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of identification. If the person attempting to receive the goods is unable to produce appropriate identification, unfortunately our delivery agents will be unable to leave the goods. In these circumstances, the delivery agent will leave notification of attempted delivery for the customer to rearrange delivery at a more convenient time. A further delivery charge may become due and payable by the customer for the repeat delivery.

Returns

If your order does not meet your needs for any reason, please contact us in the first instance to arrange a return.

If you have simply changed your mind, you can return the items to us at your own cost and we will refund the cost of the wine. If the product is faulty, we will replace at no cost to yourself.

Cancellations

In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods. Please contact us in writing at once if you wish to cancel your order and we will arrange for the goods to be returned to us and for your payment card to be refunded.

Age Restrictions

It is illegal to sell wine to anyone who is under 18 years old. For this reason the company reserves the right to refuse to accept an order. Furthermore, the company will not permit any order to be transferred from the original customer to another person in order to avoid the age restrictions that it must comply with. By placing an order the customer is confirming they are at least 18 years old.

All wine must be signed for on delivery by an adult aged 18 years or over. If the company’s delivery agents are in any doubt about the age of the recipient on delivery, they will request some form of identification. If the person attempting to receive the goods is unable to produce appropriate identification, unfortunately our delivery agents will be unable to leave the goods. In these circumstances, the delivery agent will leave notification of attempted delivery for the customer to rearrange delivery at a more convenient time. A further delivery charge may become due and payable by the customer for the repeat delivery.

Promotions  & Coupons

We reserve the right to limit the number of bottles purchased, and to terminate promotions/offers at our discretion.

Legal Entity

Ashling Park  & Ashling Park Estate are trading styles of Ashling Park Estate Limited.

E&OE